Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates

United Kingdom

We ship all UK orders using Royal Mail.

• Royal Mail Tracked 48
  Estimated delivery: 2–3 working days after dispatch
  

International Shipping

• Delivery time: 7–14 business days (may vary depending on destination)

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping & Customs

For orders shipped outside the UK, you may be responsible for import duties, taxes, or customs fees.
These charges are determined by your local customs office and are not included in our shipping fees.

 

Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Tracking information may take up to 24 hours to update.

 

Delays

We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
During peak periods or holidays, delivery times may be longer than usual.

 

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will work with the shipping provider to resolve the issue as quickly as possible.

 

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

 

Contact Us

If you have any questions about your order, please contact us at electricplume@outlook.com